Hospitality sector is colosal part of the UK economy. It touches almost every field from hotel and resort management, night live, events industry, tourism as well as convention management. As many of our guest speakers confirmed, hospitality is crucial when it comes to event business success because it mirrors the quality of the service. Everytime you participate on any event or pay for a service you will certainly remember how the staff treated you and in so you will make a judgement. This judgement of one person can change a lot when it comes to word of mouth. So having customers on the first place and always treat them as if they were your first customers may pay off .
Reaching top quality hospitality service is closely connected to Human resource management (HRM). Remember that the personnel is formed by ordinary people and so making sure your staff is qualified, in a good mood and taken care of is fundamental. From the recruitment and selection process through training and development to performance management, all of that needs to be under control and govern by HRM department team. So as Vaughn Aust said: “Happy employees lead to happy customers, which leads to more profits.“
To sum up, invest time and money to enhance your knowledge about HRM or hospitality guidance in general should be number one priority. Events industry survival depends on it especially in these days when people will be more strict and rethink twice where they will invest their money. For further help have a look on Acas.org.uk or Cipd.co.uk.
Events industry, university and our daily life. 